Privacy Policy

Last Updated: November 05, 2024

Welcome to LivelyFuture. Your privacy is very important to us, and we are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect from you, how we use and share it, and your rights concerning this data.


1. Information We Collect

We collect various types of information to provide you with the best possible services. This includes:

  • Personal Information: When you sign up for services, make purchases, book appointments, or communicate with us, we may collect personal details like your name, email address, phone number, billing address, and payment details.
  • Sensitive Information: In certain cases, such as psychotherapy sessions, we may collect sensitive information relevant to your care.
  • Technical Information: Our website uses cookies and similar tracking technologies to analyze website traffic and improve user experience. This may include IP address, browser type, and browsing behavior.


2. How We Collect Information

We collect personal information when you:

  • Register or make purchases through our website
  • Book appointments or sessions
  • Communicate with us via email or other channels
  • Use our third-party services listed below

We use Active Campaign for email marketing, Sessions and Zoom for online sessions, Thrive Cart for purchases, Webinarkit for webinars, Thrive Members for member access, and Jane App for booking and managing appointments.


3. How We Use Your Information

We use your information for purposes such as:

  • Providing and managing our services, including therapy sessions and courses
  • Processing transactions and managing your account
  • Sending emails, updates, and marketing communications with your consent
  • Improving our services and website functionality through analytics
  • Complying with legal obligations or resolving disputes


4. Sharing Your Information with Third-Party Services

To deliver our services, we work with trusted third-party providers who may process your data on our behalf:

  • Active Campaign for email communications
  • Sessions and Zoom for online video sessions
  • Thrive Cart for purchases and billing
  • Webinarkit for webinars
  • Thrive Members for member account access
  • Jane App for appointment bookings and records management

These third parties have access to personal information necessary for them to perform their functions but are obligated not to disclose or use it for other purposes.


5. Data Storage and Security

We are committed to protecting your information. Personal data is stored securely, and we use industry-standard encryption and access controls. However, please remember that no method of electronic storage or transmission is 100% secure.

In the event of a data breach, we will notify affected users in accordance with applicable laws.


6. User Rights

Depending on your location, you may have the following rights regarding your data:

  • Access: You can request a copy of your personal data.
  • Correction: You can update or correct your personal data.
  • Deletion: You can request the deletion of your data under certain conditions.
  • Opt-Out: You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at contact@ livelyfuture.net.


7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we will delete it securely.


8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies allow us to remember your preferences and analyze site traffic. You can manage your cookie preferences through your browser settings. By using our website, you agree to our use of cookies.


9. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete it as quickly as possible.


10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via email or by posting an update on our website. Your continued use of our services after changes are made indicates acceptance of the updated policy.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

LivelyFuture, Astrid Machalitza
Email: contact@livelyfuture.net
Phone: +1 (226) 799-4950
Address: 243 Grey Silo Rd, Waterloo, Canada, ON N2K 0B9